Privacy Policy

Tourist Information Chatbot “Jorge” Privacy Policy

Last revised: 13th August 2019

About this Privacy Policy
Tourist Information Chatbot “Jorge” Privacy Policy (hereinafter referred to as “this Privacy Policy) defines the observed policy on the use of personal information in Tourist Information Chatbot “Jorge” (hereinafter referred to as “this service”) provided by Tourist Information Chatbot “Jorge” Management Office (hereinafter referred to as “this office”).

Privacy Policy (Declaration of Protection of Personal Information)
This office recognizes the need and importance of protection of personal information as defined in the Act on the Protection of Personal Information (hereinafter the “Act on the Protection of Personal Information” or the “Act”) in operation and provision of this service. To ensure rigorous protection of personal information, this office complies with the basic policy below concerning protection of personal information, and familiarizes all involved personnel in this service with this policy

1．Basic Policy
1．This office complies with the Act on the Protection of Personal Information, guidelines issued by relevant authorities, and other laws and regulations concerning proper handling of personal information.
2．This office acquires personal information in a proper manner, and except as otherwise provided for by law, uses such information within the purpose of utilization of personal information that has been disclosed in advance, was informed or explicitly stated at the time of receipt.
3．In order to prevent loss, alteration or leakage of personal information, this office implements appropriate security controls for handling of personal information including information security.
4．This office reviews, on a regular basis, its management system and efforts for the protection of personal information to attain continuous improvement.

2．Handling of Personal Information
his office discloses to this Privacy Policy in advance the purposes of utilization of personal information and Provision to Third Parties of personal information.
1．Purposes of Utilization of Personal Information
① To introduce and/or provide various services to be offered or rendered by this service;
② To provide information through publications (including newsletters and other information provided on websites, by email, and by other means) issued by this service, and to provide information on sales and/or subscriptions of such publications;
③ To inform of and operate various seminars and study sessions;
④ To make proposals, take statistics, conduct researches and respond to requests for advice from public organizations concerning services provided by this service, and to otherwise engage in contribution to society;
⑤ To respond to various inquiries from you; and
⑥ To implement comprehensive risk management based, inter alia, on the requirements for compliance with laws and regulations and quality control.

2．Provision to Third Parties
As a rule, this office does not provide personal data to any third parties, except where such provision is permitted by applicable laws or regulations, or where the person is deemed to have consented to such provision under the purpose or policy of applicable laws and regulations.

3．Provision to Third Parties in a Foreign County
In principle, this office does not provide personal data to a third party country (hereinafter a country or region located outside the territory of Japan)
When this office provides personal data to a third party in a foreign country, it provides the personal data only to a person establishing a system conforming to standards prescribed by rules of the Personal Information Protection Commission as necessary for continuously taking action equivalent to the one that it shall take concerning the handling of personal data, or it provides personal data only when a consent on such provision to a third party in a foreign country is obtained in advance from the principal.

3．Management of Personal Information
1．This office strives to keep personal data accurate and up to date within the scope necessary to achieve a utilization purpose.
2．In order to prevent loss, destruction, alteration or leakage of personal information, this office safely manages personal information and takes appropriate information security measures against unauthorized access, computer viruses.
3．This office implements appropriate control over personal information under the individual responsible for the management of personal information appointed by this office. This individual ensures that this office is observing the appropriate handling of personal information in its day-to-day business by offering training programs focused on protection and proper management of personal information for partners, directors and other staff.
4．This office appropriately supervises its personnel and its trustees with respect to the handling of personal information.

4．Procedures to Comply with Requests on Retained Personal Data for Disclosure, Correction, etc.
Upon receiving a request on any personal data retained, such as a request for disclosure, correction and utilization cease, etc. under the Act on the Protection of Personal Information, this office will appropriately meet such request pursuant to applicable laws and regulations.
For specific procedures: Please contact us via the online contact form of the website of this service (hereinafter “this website”). You will be informed individually.

5．Complaints/Inquiries
You have complaints, opinions or questions regarding the handling of personal information by this service; please contact us via the online contact form of this website.

6．Revision of the Privacy Policy
This office may from time to time revise all or a part of this Privacy Policy as necessary. When revisions are made, the updated Privacy Policy will be posted on this website, or notified by other appropriate means.

6．Handling of Personal information on each service
Handling of Personal information on each service included in this service is stated in their Terms of Use. In order to properly inform you how personal information is being handled through its website, the Terms of Use of this website has been established. Terms of Use of this website apply to the handling of such personal information.

This Privacy Policy is executed in Japanese language. Japanese language shall be the governing language. Any translation of this Privacy Policy into any other languages other than Japanese is for convenience of reference only.